We Want to Hear From You
Complaints Policy
How to raise a concern about your job and how Bexar Powder Coating & Blasting handles it — promptly, fairly, and honestly. Same-day quotes may be available. Our workmanship is guaranteed. Book your spot now!
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Our Commitment
We stand behind our workmanship on every job. If something isn't right, we want to know about it and we want to make it right. This policy explains how to raise a concern and what happens next.
How to Make a Complaint
Call us at (726) 204-2740 and tell us what went wrong. Please have your job details ready — what was coated or blasted, when the work was done, and what the concern is. The more detail you can share, the faster we can sort it out.
What Happens Next
We will acknowledge your complaint promptly and review the details. We may ask to see the item or surface in person or request photos. We will then work with you to resolve the concern — whether that means reworking the finish, adjusting the job, or another fair resolution. We aim to resolve every complaint as quickly as possible.
Our Workmanship Guarantee
Our workmanship is guaranteed in general terms. If the issue is a result of our prep or finish work, we will make it right. If the concern is outside our scope — for example, damage or wear that occurred after the job was completed, or a surface or material issue we flagged before starting — we will explain that honestly and work with you on a fair path forward.
Escalation
If you are not satisfied with how your complaint is handled, let us know and we will escalate it for further review. We are committed to resolving concerns fairly and keeping our customers happy.